Tock

At WAXconf 2024, Crédit Mutuel Arkéa and SNCF Connect & Tech teams will present RAG and LLM seamless integration with traditional skills and CRM tools through the Tock platform, including new "low code" RAG features available in Tock Studio.

RDV, June the 6^th at Aix-en-Provence for this presentation (in French), later available for replay.

At La Nuit des Meetup 2024, SNCF Connect & Tech presented a demo of a conversational experience leveraging the Tock platform with the Bedrock service from Amazon, showing the benefits of an "hybrid" solution providing both deterministic answers and Generative AI (RAG), stating one can experiment with various AI models then decide, where and when to use them in order to build the best user experience.

SNCF Connect & Tech, ENEDIS, Crédit Mutuel Arkéa and Linagora ran a roundtable at Opensource Experience 2023 to share their experience with Tock in production, collaborations, the growing connection with the Eclipse Foundation, what comes next for Tock with Generative IA (LLM/RAG).

Tock, 8 ans de prod et collaborations is available for replay (in French).

During the AI for Finance convention, the Crédit Mutuel Arkéa conversational team leaders presented a REX about setting an hybrid organization to adopt LLM solutions and leveraging the Tock platform as a "hub".

The talk is available for replay (in French, for registered attendees).

At VivaTech 2023 the Groupe SNCF shared recents experiments with various LLM and Generative AI technologies, such as ChatGPT or Bloom, as well as the benefits of integrating them with Tock as a platform providing more control and decoupled solutions.

La Revue du Digital wrote an article entitled ChatGPT isn't ready to answer SNCF customers (in French).

Devoxx France, DevFest Nantes... SNCF Connect & Tech now leverages Tock and SPooN technologies to run its "employer brand" stand during major tech events.

Meet Mate the robot: it is inexhaustible on the company, knows the current job offers, guides visitors during the convention... always with a pure Open Source heart!

Several weeks after the service from OpenAI was launched, SNCF Connect & Tech performed a live demo at FOSDEM 2023 (track Kotlin). They created and integrated a Tock bot with ChatGPT in 20 minutes, building a unified conversational experience with both traditional (deterministic) answers and more possibilities from a powerful Generative AI solution, such as ChatGPT.

The Université de Lorraine presented their REX about setting up the "Ully" chatbot with RASA then Tock, first at Assises du CSIESR then in the publication la collection numérique ^{(Feb. 2023, p.60)}.

The presentation Retour d'expérience sur la mise en place d'un agent conversationnel (in French) is available for replay. More about Ully in la collection numérique ^{(Feb. 2023, p.60)}.

SNCF, ENEDIS, Crédit Mutuel Arkéa... More and more organizations use Tock to build and run internal assistants, some of them being open to more than 100 000 employees.

There are various use cases: HR, legal support, purchasing, IT support, using new tools, booking resources, helpdesks, DevOps, and more. See Tock user stories for more.

SPooN, a company designing virtual avatars and totems, has developed a Tock connector making it possible to give life to a Tock bot through an animated avatar with multimodal interaction (voice, eyes and touch) to build a rich and engaging experience.

To know more, contact the SPooN team, or the Tock community on Gitter.

An interview of François Nollen (SNCF, TOSIT, Tock) by Diolag is now available at Chatbot Stratégies, as an opportunity to know more about the first years and the team behind Tock.

The 3 episodes (in French) are available on the Chatbot Stratégies Website, as well as usual podcasting platforms.

Last November, the european Opensource Experience event hosted two Tock-related presentations: the LinTO conference by Linagora (leveraging Tock) and a Tock demo by SNCF/TOSIT.fr.

Replays are available for 20 minutes from zero to live chatbot with Tock (live demo) as well as LinTO : framework vocal open source, souverain.

The French ENEDIS company has been leveraging Tock for several years. After the success of their internal assistants, a chatbot is now available for customers on the company Website: ENEDIS.fr.

Congratulations to the teams for these achievements and providing value to employees and customers! To find more, visit the Tock showcase.

Late 2020, INSERM SNCF and Allo-Media will share their experience building the AlloCovid conversational service, based on Tock, at the Voice Tech Paris 2020 conference.

It was the 24^th of November for AlloCovid, un service téléphonique conversationnel à grande échelle - L'IA au service de la Santé (in French).

Last September the AI Paris 2020 conference hosted a roundtable discussion and a ROE about AI & Open Source presented by big French companies (namely SNCF, ENEDIS, MAIF and TOSIT.fr).

First was the roundtable discussion, the the return on experience with Tock and Mélusine.

Built around a Tock bot, the French AlloCovid service informs and guides population about the Covid-19. Designed by French experts, partners and volunteers, it is available by phone, on the Web and WhatsApp.

The www.allocovid.com Website is now closed, but bot sources are available here.

In 2019 the Acteurs du Libre award for the Best Open Source Strategy is given to SNCF for creating and sharing open platforms such as Tock (e.Voyageurs) and Navitia (Kisio Digital).

Award ceremony: December 10^th at the Grand Auditorium of Paris Open Source Summit (photos).

The creators of Tock and guests from SNCF, Enedis, EDF, Orange, SogetiLabs and TOSIT share experience and stakes in play with " Conversational AI & Open Source": open innovation, time to market, digital sovereignty, sustainability, governance...

The Paris Open Source Summit channel makes the conference available online (in French).

SNCF prepares a two-day open hackathon on Conversational AI using its Tock platform. Everyone can register and bring coding skills and use cases, such as travel, accessibility, entertainment... May the best team wins!

Rendez-vous November 21-22 at Espace 574 (St Denis) and the Hack & Bot Website.

A public online platform is now available, making it easier to test Tock without installing anything. A step-by-step guide can be found in the documentation, so give it a try!

Start opening demo.tock.ai then follow the "Try Tock" guide instructions.

The TOSIT "The Open Source I Trust" association creates a WorkGroup dedicated to Chatbots, in order to share about open conversational solutions - such as Tock already leveraged by several of its members.

Visit TOSIT.fr to known more about the association and the companies involved.

They are always available: on the Web, mobile apps, social networks or smart speakers. These assistants and companies leverage Open Source to bring innovation and services.

Learn more about Tock early adopters.